FREQUENTLY ASKED QUESTIONS
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Returns & Exchanges
We don't accept returns for buyer's remorse (wrong size, changed your mind, etc.), except where required by law (see note for Brazil customers below). If something's wrong with your order, here's how it works.
Misprinted, damaged, or defective items
Contact us within 7 days of receiving your order and we'll send a free replacement. A photo of the issue is required.Wrong size
We don't offer direct exchanges. If you need a different size, here's the process:Return the original item to us at your own cost, and once we've received it, we'll issue a refund.
You can then place a new order at the correct size, paid separately.
Lost in transit
If your order hasn't arrived, let us know within 14 days of the estimated delivery date. Include proof ie. screenshot of the tracking status showing no delivery, or correspondence with your local delivery service.Delivery issues
If a package is returned to the warehouse because of an incorrect address or because it wasn't collected, reshipping will be charged again in full, we don't cover free redeliveries.Brazil customers
You can request a return within 7 days of receiving your item, provided it's unused. Contact us to start this process.Questions about your order? Email us at info@siblingradio.com with your order number and full name in the subject line.
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EU Warranty: 2 years Other compliance information: Meets the flammability, lead, cadmium, phthalates and formaldehyde level requirements.
In compliance with the General Product Safety Regulation (GPSR), Oak inc. and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at 123 Main Street, Anytown, Country or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.